(Greenfield Company s.r.o. – ProgramTickets.com)

Last updated: [12/4/2025]

This Privacy Policy describes how Greenfield Company s.r.o. (“We”, “Us”, “Our”) collects, processes, and protects your personal data when you visit our website www.programtickets.com or purchase our guided tours.

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and all relevant Slovak and EU privacy regulations.

1. Data Controller Greenfield Company s.r.o.

Laca Novomeského 2909/20, 946 03 Kolárovo, Slovakia IČO: 54865719

DIČ: 2121811890

Email: info@programtickets.com

2. Personal Data We Collect

We may collect the following types of data:

• Name
• Email address
• Phone number
• Payment information (processed securely by payment providers)
• Number of participants
• Tour selection

2.2 Automatically collected data

• IP address
• Device information
• Browser information
• Website usage analytics (via cookies)

2.3 Communication data

• Emails sent to customer support
• Messages via contact form

3. Legal Basis for Processing

We process data under the following legal bases:

• Contract performance – to complete your booking
• Legal obligation – invoicing, accounting, tax requirements
• Legitimate interest – improving website functionality
• Consent – marketing emails, cookies (where required)

4. How We Use Your Data

We use your personal data to:

• Confirm and manage tour bookings
• Communicate important tour details
• Provide customer service
• Improve our website and services
• Send optional promotional emails (only with consent) Comply with legal and tax obligations

We never sell your data to third parties.

5. Sharing Your Data

We may share limited data with:

• Licensed local guides
• Partner agencies providing tour services
• Payment processor (Stripe) IT service providers (hosting, email system)

All partners comply with GDPR requirements.

6. Data Retention

We store:

• Booking-related data: 10 years (legal requirement for accounting)
• Email communications: up to 3 years
• Marketing data: until consent is withdrawn
• Cookies: per Cookie Policy

7. Your Rights (GDPR Articles 12–23)

You may request at any time:

• Access to your data
• Correction or updating
• Deletion (“right to be forgotten”)
• Restriction of processing
• Objection to processing
• Data portability Withdrawal of consent Contact: info@programtickets.com

8. Data Security

We implement strict security measures:

• SSL encryption
• Secure payment gateways
• Encrypted data storage
• Restricted access by authorized staff only

9. International Transfers

We may transfer data outside the EU only to partners that comply with:

• GDPR
• Standard Contractual Clauses (SCC)
• Adequacy decisions

10. Contact

If you have questions regarding your data, contact us at: 📩 info@programtickets.com